Que Mobile application
Terms of Use

The Que mobile application ("The App") is designed to provide users with an intuitive and user-friendly interface for interacting with IoT-enabled equipment and smart appliances installed in designated pilot sites. Through the App, users can monitor and control household appliances under a unified experience. Where applicable, users may also receive information about demand response strategies implemented on their premises as part of their participation in the European project supported by Que.

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The App is deployed in several European countries, including Finland, Austria, Spain, Portugal, Romania, and Greece, and is intended solely for participants in the demonstration activities of the relevant European projects who have installed the required smart box in their premises.

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Data Collection and Usage
The App securely displays information related to users’ energy consumption, power usage, and home environmental conditions (e.g., temperature, humidity). Depending on the installed IoT equipment, users may also control their HVAC systems, lighting, and domestic hot water appliances.

The App processes data necessary for its core functionality, including:

• User account information (e.g., credentials, preferences).

• Real-time and historical energy/environmental data from connected devices.

• Operational commands for smart appliances (if applicable).

All data is handled in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR). For details on data storage, sharing, and user rights, please refer to the full Privacy Policy.

 

Licensing and Terms
The use of the App is governed by the Terms of Use, which outline licensing, restrictions, and user responsibilities. By using the App, you acknowledge and agree to these terms.

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1. Acceptance of Terms of Use

Please note that your use of and interaction with the Que mobile application is subject to these Terms of Use and the Que Privacy Notice, and by using and interacting with the application you agree to their applicability. These Terms of Use give you the right to use and interact with the Services. These Terms of Use and the Que Privacy Policy remain in full force and effect so long as you continue to use or access the Services, or until terminated earlier in accordance with the provisions of these Terms of Use. If you do NOT agree to all of these Terms of Use, you should NOT access or use the Services.

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2. Modification of Terms

These Terms of Use may be amended by the App at any time. Such amended Terms of Use shall be effective upon posting. By continuing to access or use the application and services after such posting, you will be deemed to have accepted such amendments. You are advised to regularly review any applicable terms and conditions.

The App reserves the right to discontinue or make changes or updates with respect to the application and Services at any time without notice. Que reserves the right to restrict, refuse or terminate access of any person to Services or any part thereof effective immediately without notice at any time and for any reason whatsoever at its sole discretion. Que has the sole right to shut down the Application and Services or any part thereof for any reason at any time without notice or consent. Que will have no responsibility or liability for failure to store or delete any Content and/or User Content Light- Collector submitted to the Application.

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3. Privacy Policy

Personal information provided or collected through or in connection with the Que application and services shall only be used in accordance with Que Privacy Policy and respective Terms of Use incorporated herein.

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Que Privacy policy applies to all personal data of consumers collected via the use of the App.

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Please be aware that the App and its services are exclusively available for use within premises where the smart box has been installed.

The application is making use and analyzing information collected from in house IoT installation, in house HVAC systems and in house Domestic Hot Water appliances. None of this information is used for any other purpose other than offering metering and optional control of the HVAC and Domestic How Water appliances, as well monitor ambient conditions, and energy consumption metrics within the home environment.

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The data that are displayed through the App are GDPR compliant, encrypted, and anonymized. At any time, the users decide to leave Que project and has the right to ask for data deletion then the data will no longer be available in the mobile application. User should remove the application as well.

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4. Disclaimers

ALL CONTENT AND USER CONTENT (INCLUDING, WITHOUT LIMITATION, TEXT, IMAGES, GRAPHICS, LINKS, AND OTHER MATERIALS) ON THE APP AND PRODUCT SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE". THE APP AND ITS SUBSIDIARIES, AFFILIATES, PARTNERS, AND LICENSORS HEREBY EXPRESSLY DISCLAIM ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT, OR AS TO THE OPERATION OF THE APP AND SERVICES, THE CONTENT OR USER CONTENT. Neither the App nor its subsidiaries, affiliates, partners and licensors warrants or makes any representations that (i) the App and Services will meet your requirements, (ii) the Application and Services will be uninterrupted, timely, or error free, or (iii) the results that may be obtained from the use of the application and Services will be correct, complete, accurate, reliable, or otherwise meet your requirements.

The App and its subsidiaries, affiliates, partners and licensors and shall have no liability for interruptions or omissions in Internet, network or hosting services.

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5. Access to Services & Rights

The App grants you the right to use the Application and Services solely for monitoring electrical consumption, electrical vehicle charging status and controlling your HVAC and Domestic How Water appliances through the smart equipment installed in your own property and on your own smart device. You are solely responsible for restricting access to your smart device(s) that can monitor and control the Product in your own property.

You acknowledge and agree that Que Application and Services contain proprietary and confidential information that is protected by applicable intellectual property and other laws and treaties.

You acknowledge and agree that you will not reverse compile, reverse engineer, disassemble or modify, copy, reproduce, distribute, or republish any part of the Application and Services nor create any derivate works. You shall be solely responsible for the regulations, policies and procedures of the servers or networks connected to the Services in the case of your attempt to gain unauthorized access, interference or disruption to such servers and networks. Any future release, update or other addition to functionality of the Services (if any) shall be subject to these Terms of Use.

To improve the performance of the Application and Services, Que project may develop patches, bug fixes, updates, upgrades, and other modifications “Updates”. You acknowledge and agree that Que project may update the Application and Services without requiring any additional consent or action from you, and you give full consent to the App to perform these updates. If you do not want such Updates, your sole remedy is to cease using the Services altogether.

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In addition to the above the Application Software is licensed free of charge and not sold to you. This Agreement grants you only the right to use the Application Software, but you do not acquire any rights, express or implied, in the Application Software other than those specified in these Terms of Use. The App retains all right, title, and interest in and to the Application Software, including all patents, copyrights, trade secrets, and other intellectual property rights incorporated therein. The Software is protected by copyright laws, international treaty provisions, and other intellectual property laws. Except as provided otherwise herein, you shall not rent, lease, sublicense, sell, assign, loan, or otherwise transfer the Product Software. You may not remove or destroy any product identification, copyright notices, or other proprietary markings or restrictions from the Product.

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6. Limitation of Liability

IN NO EVENT SHALL QUE PROJECT OR ANY OF ITS SUBSIDIARIES, AFFILIATES, PARTNERS AND LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL OR OTHER DAMAGES RESULTING FROM, ARISING OUT OF OR IN CONNECTION WITH THE ACCESS, USE OF, OR INABILITY TO ACCESS OR USE THE APPLICATIONS AND SERVICES, THE CONTENT OR THE USER CONTENT.

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7. Intellectual property rights

Copyright and all other proprietary rights in Content provided by Que project, its affiliates, subsidiaries and/or partners in the Application Software and Services all belong to the App Limited and / or its partners.

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8. Dispute Resolution

These Terms of Use shall be governed by and construed in accordance with the laws of European Union. You agree to the non-exclusive jurisdiction of the courts in the European Union for any disputes, claim or cause of action arising out of, or relating to or in connection with these Terms of Use or your use of the Services, including any disputes relating to the existence or validity of these Terms of Use, provided that you agree to submit any such disputes, claims or causes of action exclusively to the courts of European Union.